Reviews from our customers
What homeowners across Metro Vancouver say about their heating, cooling and hot water installs, in their own words.
Ratings
Heating
Heat pumps, ductless systems and furnace replacements.
Rated 5 out of 5
I recently had a new heat pump installed by Jolly, and the entire experience was truly exceptional from start to finish. Every person I interacted with gave me confidence that I’d made the right choice.
From the very beginning, Thomas, the sales rep, stood out.
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While other companies left me feeling either overcharged or unsure about their expertise, my conversations with Thomas were clear, respectful, and genuinely helpful. He made me feel valued as a customer, and that made a huge difference in my decision.
Jason, who coordinated the project, kept everything running smoothly behind the scenes. Scheduling, communication, permits, calculations, and follow-through were all seamless.
Wilson, the project manager, went above and beyond. He provided a thorough walkthrough of the entire system, showed me how to use all of the features, and made sure every detail met my expectations before wrapping up. His professionalism and patience were outstanding.
The quality of the work speaks for itself, everything was done to the highest standard. I couldn’t be happier with the final product, and I’m grateful to the whole Jolly team for making the process so easy and stress-free.
Highly recommended
Rated 5 out of 5
We recently hired Jolly Heating & Cooling to install a new heat pump system, replacing our gas furnace. After collecting quotes from four different companies, we confidently chose Jolly Heating & Cooling based on their exceptional transparency and professionalism.
Our initial experience with Thomas set the standard: he was honest, professional, and delivered completely transparent pricing, which we truly appreciated.
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The outstanding service continued throughout the entire process; Jason was professional and efficient, quickly answering all our follow-up questions.
What truly impressed us and provided immense peace of mind was the final stage: Wilson, the project manager, personally attended the post-installation walk-through. He ensured we understood exactly how to operate the new system. This level of dedication is rare.
I will enthusiastically and without reservation recommend Jolly Heating and Cooling to anyone in need of quality HVAC installation and service!
Rated 5 out of 5
Had a great experience with the Jolly team from start to finish. At the consultation, they explained all the different options and they did not pressurize us to make a decision quickly. We decided to install a heat pump with 5 mini splitters. Highly recommend!
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They were very diligent in calculating and sizing the system properly - needless to say our home feels much for comfortable this summer! Wilson, our project manager was very responsive and throughly explained the system to us. He was also very thorough in his inspection of the system to make sure everything was functioning as intended.
Rated 5 out of 5
My heat pump was installed by Jolly a few weeks ago and I couldn’t be happier with the system. The heat pump is a nice upgrade to my home and the customer service provided by Jolly was exceptional. I would absolutely recommend Jolly!
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Thomas and Jason were beyond helpful in applying for the rebates, completing my strata application, and answering the infinite questions that I had. Wilson installed my heat pump and went above and beyond to make sure that it was installed flawlessly.
Cooling
Air conditioning installs, including in older homes.
Rated 5 out of 5
We recently had our A/C installed by Jolly Heating and Cooling, and I couldn’t be happier with the experience. Since our house is over 30 years old, the installation was definitely a challenge, but their team handled everything perfectly and professionally.
They not only completed the installation smoothly, but also took the time to explain and answer any questions we had along the way.
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Whenever an issue came up, they responded quickly and solved it without delay.
Special thanks to Jason, Thomas, and Wilson for their hard work and dedication — you truly made the whole process stress-free for us.
Now we’re so happy to be able to enjoy a cool and comfortable summer with our new A/C! Highly recommend Jolly Heating and Cooling to anyone looking for a reliable and professional team!
Rated 5 out of 5
I reached out to Jolly for an AC solution for my home and had a great experience with Thomas and team. They were very communicative and presented several options based on our needs.
We ended up choosing a Midea system that took 3 days to install and we're very happy with the final result.
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The entire job was well organized, the team was always on time for appointments and also handled the scheduling of the electrician. I wouldn't hesitate to choose Jolly again for future HVAC projects.
Hot water
Hot water tank replacements and tankless water heaters.
Rated 5 out of 5
The entire process from inspection to installation has been smooth. Company representatives and technicians are professional and friendly. I would recommend their service without reservation.
Rated 5 out of 5
It truly lives up to its BBB A+ certification; the consultation, on-site measurement, and installation were all extremely efficient. It's great value for money; we installed two units at once. Thank you so much, Jason and Thomas!
Rated 5 out of 5
Fantastic experience and HIGHLY recommend. We also had a slight crack in a glass on gas heater which we discovered was releasing carbon monoxide and thanks to the technician he took care of it.
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Extremely grateful didn't realize that we were asphyxiating ourselves again highly highly recommend this company
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