Privacy Policy | Jolly Heating & Cooling

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Privacy Policy for Jolly Heating & Cooling

Effective Date: January 5, 2025

Introduction

Jolly Heating & Cooling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (jollyheating.com) or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

Name

Email address

Phone number

Home address (service address)

Any other information you provide through contact forms, quote requests, or communications with us

Information Collected Automatically:

IP address

Browser type and version

Device information

Pages visited and time spent on our website

Referring website or source

Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

To provide quotes and schedule appointments for HVAC and water heater installations

To communicate with you, including sending follow-up emails related to your service requests

To improve our website and services, including analysing user behaviour and preferences

For marketing purposes, including creating lookalike audiences and targeted advertising (you will only receive promotional emails if you have opted in)

To comply with legal requirements, including obtaining permits and fulfilling regulatory obligations related to installations

To process payments and complete transactions

To assist with rebate applications through programmes like CleanBC and FortisBC

3. How We Share Your Information

We may share your personal information with the following third parties:

Payment processors to facilitate transactions

Government entities when applying for permits or complying with legal requirements

Rebate programme administrators (CleanBC, FortisBC) to assist with your rebate applications

Subcontractors and installers to complete installation and service work

Business partners who assist in providing our services

Marketing platforms (Google Ads, Meta/Facebook Ads) to deliver targeted advertising

Email marketing tools to send communications (only if you have opted in)

Customer relationship management (CRM) systems (GoHighLevel, HouseCall Pro) to manage customer interactions

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and for analytics and advertising purposes. These include:

Google Analytics to analyse website traffic and user behaviour

Facebook Pixel / Meta Pixel to measure advertising effectiveness and create targeted campaigns

Google Ads conversion tracking to optimise our advertising performance

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information indefinitely for the following purposes:

Active customers: To maintain service records and honour warranties

Leads and quotes: To provide follow-up services and improve our offerings

Completed jobs: To maintain records for warranty purposes, legal compliance, and quality assurance

If you request deletion of your data (see "Your Privacy Rights" below), we will delete your information unless we are required to retain it for legal or regulatory purposes.

6. Your Privacy Rights

Under Canadian privacy laws (Personal Information Protection and Electronic Documents Act - PIPEDA), you have the following rights:

Access: You can request a copy of the personal information we hold about you

Correction: You can request that we correct any inaccurate or incomplete information

Deletion: You can request that we delete your personal information (subject to legal and contractual obligations)

Opt-out: You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly

To exercise any of these rights, please contact us using the information below.

7. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.