Every home is different, and there are multiple rebate programs available depending on your existing heating system, household income, and the type of installation. Currently, the highest rebate available is up to $21,000 for a qualifying heat pump system plus electrical service upgrade through CleanBC Better Homes.

Yes. We know emergencies happen - whether it's a failed furnace in winter or a leaking hot water tank. We offer same-day or next-day service for urgent heating and hot water installations to get your home comfortable again fast.

You can book your free quote here or call us directly at 778-800-8868. We'll schedule an in-home assessment at a time that works for you - no pressure, just honest guidance and transparent pricing.

Absolutely. Modern cold-climate heat pumps work efficiently in Metro Vancouver's mild winters. Systems like the York HH8 and Midea Evox are rated to perform down to -25°C, well below our typical winter lows. Heat pumps provide year-round heating and cooling, making them ideal for winters in Metro Vancouver.

For extra peace of mind during cold snaps, we also offer dual-fuel systems that combine a heat pump with a gas furnace for backup.

A properly maintained high-efficiency furnace typically lasts 15-20 years. However, older furnaces (especially those 20+ years old) become less efficient and more prone to breakdowns. If your furnace is approaching or past 15 years, it's worth getting a free assessment to see if replacement makes sense - especially with current rebate programs available.

Turn off the water supply immediately (look for a valve on the cold water line entering the tank) and call us at 778-800-8868 for same-day emergency service. Leaking tanks can cause water damage quickly, so don't wait.

We offer fast replacements for gas and electric hot water tanks, and we can also discuss upgrading to a tankless water heater for endless hot water and better efficiency.

Our transparent pricing includes:

• All equipment, materials, and venting

• Professional installation labour

• Required permits and inspections

• Standard electrical connection*

• 3-year labour warranty (extendable to 12 years)

• Post-install quality assurance visit

*Electrical service upgrades (if required for heat pumps) are quoted separately. We provide one clear price upfront - no surprise charges on installation day.

Furnaces, single-zone ductless mini splits, and tankless water heaters are completed in one day. Boilers, heat pumps, and dual fuel systems are typically completed in two to three days depending on the complexity of the system. Multi-zone ductless mini splits are typically completed one day per zone. We'll give you an exact timeline during your free quote.

Hot water tank replacements are typically done the same day, often within a few hours.

Yes. We guide you through the entire rebate process for CleanBC Better Homes and FortisBC programs. For pure heat pump installations, we deduct rebates directly from your invoice - so you pay less upfront instead of waiting months for reimbursement.

We'll help you confirm eligibility, submit applications, and navigate any paperwork required.

We install reliable brands with varying budgets, from entry level to top-of-the-line, including:

• York (high-efficiency furnaces, dual fuel systems, and heat pumps)

• Hitachi (premium ductless mini splits and heat pumps)

• Midea (excellent value, industry-leading efficiency)

• Rinnai (the best tankless water heaters and boilers you can get)

• Daikin & Mitsubishi (when specified or required)

We'll recommend the best brand and model for your home, budget, and comfort goals - with honest pros and cons of each option.

Currently, we focus on servicing and maintaining systems we've installed to ensure the highest quality and warranty support. If you need service for an existing system, please give us a call and we'll do our best to help or refer you to a trusted partner.

A furnace burns natural gas to generate heat and only provides heating. A heat pump transfers heat from the outside air (even in winter) and provides both heating and cooling. Heat pumps are highly efficient and eligible for rebates, but may need backup heating during extreme cold.

For Metro Vancouver, many homeowners choose a dual-fuel systems - a heat pump for mild weather and a gas furnace for cold snaps - offering the best of both worlds.

Yes, we offer flexible payment plans through FinanceIt to fit your budget. Ask your Home Comfort Advisor for financing options during your free quote.

We recommend annual maintenance for all heating and cooling systems. Regular tune-ups extend equipment lifespan, improve efficiency, catch small issues before they become expensive repairs, and keeps your warranties active.

We're not the cheapest upfront - but our goal is the lowest long-term cost of ownership and the most reliable systems. We achieve that through proper planning, professional installation, correct equipment choice, and a detailed quality check 1-2 weeks after the install. Here's why homeowners trust us:

- Post install QA visit 1-2 weeks after installation to fine-tune performance.

- Pre-install walkthrough to eliminate surprises and ensure proper sizing.

- BC's longest labour warranty (extendable to 12 years).

- BBB A+ rating (third-party verified reputation).

- Transparent pricing with no hidden fees.

- Rebate guidance and application support.

We stand behind our work long after installation day, so you save money over the life of your system - not just at checkout.

Usually not. It depends on your current panel capacity and the size of the heat pump. We'll assess your electrical setup during the free quote and let you know if an upgrade is needed (which may also qualify for additional rebates).

A dual-fuel system combines a heat pump (for efficient heating in mild weather) with a gas furnace (for backup during cold snaps). It provides year-round comfort, maximizes efficiency, and provides the lowest utility cost.

Central heat pump installations start at $13,650 + GST before rebates. Depending on how much rebate you qualify for (Up to $16,000 on heat pumps and up to $5,000 on electrical service upgrades), your out-of-pocket cost may be significantly lower. Every home is different - book a free quote for accurate pricing.

Yes, if you already have a high-efficiency furnace installed, we can do a heat pump add-on to turn it into a dual-fuel system. The heat pump handles most of your heating needs (and all cooling), while your furnace kicks in during the coldest days. It's a smart way to upgrade without removing (and wasting) a working furnace.

All our installations* include a 3-year labour warranty standard, extendable to 12 years. If something goes wrong, just call us and we'll fix it at no charge for labour. Equipment parts are covered separately under manufacturer warranties which we will also handle.**

What does that mean? If your system breaks down 9 years after installation and you have our 12 year labour warranty coverage, you pay $0 to get it repaired. We cover the labour, and the manufacturer covers the parts.

*Hot water tanks include 1-year labour warranty. **All warranties require annual maintenance by Jolly Heating & Cooling to keep valid.